Shipping

I placed an order, can I still make changes to it?
You can contact us at bruno@oscars-apparel.com to check if changes can still be made to your order. Each order is custom made, so if you are fast enough, we can still change it.

From the moment we shipped your order, it is not possible to change it anymore.
When will my order be shipped?
We aim to ship your order within 24 hours from the moment your order is ready.
Where can I check the status of my order?
We will send you a confirmation email. Your order will be shipped within 24 hours, on business days.
As soon as your parcel is handed over to the courier, you will receive an email with a tract & trace.

Delivery

How will my parcel be delivered?
Orders shipped within Belgium will be shipped with bpost. You can have the parcel delivered at your house or work address. It is also possible to collect your order in Torhout.
For orders outside Belgium, you need to contact us.
Can I choose express delivery?
In Belgium, our parcels will be delivered the day after shipping. please note that a delivery on weekend or evenings is not possible.
Can I have a personolized delivery?
Yes, within Torhout, Belgium, we offer a special at home delivery. This comes with an extra (small) fee.
Can my order be shipped outside of Belgium?
Yes, for order outside of Belgium, we offer shipping. This comes with an extra rate.
For your custom rate, don't hesitate to contact us at bruno@oscars-apparel.com.
My parcel was damaged when I received it.
We do our very best to package every parcel with great love & care. In case your order does not arrive in a perfect state, please contact us at bruno@oscars-apparel.com.
We will ask for a clear picture of the damage. From this moment, we will help you further.

Payment

How can I pay?
We offer Bancontact, iDeal, PayPal, Visa, Mastercard and American Express in our webshop.
Gift Vouchers
You can also pay your order with a Oscar's voucher. You can fill out the gift voucher code on the right hand side of the check out page.

Sizing

I'm not sure about which size to order.
If you have questions about the sizing, you can contact us at bruno@oscars-apparel.com.

Returns

What is the return policy?
At Oscar's, we aim to design and produce quality sustainable apparel for you and reduce waste and overproduction. Each order is custom embroided. Therefore, returns come with a small fee.

Contact

I can't find the answer I was looking for. How can I contact you?
We try our very best to be available on different channels. You can contact us at the following channels:

Email: bruno@oscars-apparel.com (answers within 24 hours on business days)

Facebook: www.facebook.com/Oscars.apparelBE

Instagram: www.instagram.com/oscars.apparel